Help Center

Everything You Need to Know

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

What is your Terms & Conditions ?

This website is operated by Llumiere lux Jewelry. Throughout this site, the terms "we", "us", and "our" refer to Llumiere lux Jewelry. Llumiere lux Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, polices and notices stated here.
By visiting our site and/or purchasing something from us! You engage in our "service" and agree to be bound by the following terms and conditions. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

What is your Privacy Policy?

We will not sell or distribute any of your personal information unless we are required by law to do so. We may use your personal information such as your email address to send you promotional information. If you subscribe to our mailing list.
Cookies are only used to see which items are added to the shopping bag. Personal information is not stored with these cookies.

What is your Return Policy?

We accept returns within 10 days of purchase. Customers are responsible for shipping back their order at their own expense.

Please email to us your name and order number to further assist you. 

Within 1-2 business days, you will receive an e-mail informing you of whether your return request has been approved.

Once the goods have been returned in accordance with the stated instructions, your refund will be processed. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.

How long does shipping take?

Shipping is 5 Business Days. We use usps as our carrier for shipping. If your package has not arrive by 5 days, Contact us immediately using our contact information below.

Can’t find your question? Have feedback or special requests?